Refund & Cancellation Policy

We want every engagement to be worth far more than it costs. Because our services are custom, labor-intensive, and begin as soon as an agreement is signed, refunds are limited as described below. Your signed service agreement controls if it states different terms.

If you cancel in writing within 48 hours of your initial payment and before any work has started, including strategy calls, account access, creative production, or campaign setup, we will refund that payment in full less any non-recoverable third-party costs already incurred.

Retainers pay for a reserved block of team capacity and are billed in advance. Once a billing period has started, that period is non-refundable. You may cancel future billing periods with written notice as specified in your agreement, and we will complete the work for the period already paid.

Project fees, onboarding fees, and build fees are non-refundable once work begins. If you cancel mid-project, we will invoice for work completed to date and deliver whatever assets have been finished and paid for.

Ad spend is paid directly to third-party platforms such as Meta, Google, TikTok, or LinkedIn and is never refundable by us. Unspent balances held in a platform account remain in that account and are governed by the platform's own policies.

Fees pay for services performed, not for a specific outcome. We do not issue refunds based on lead volume, close rate, approval rate, funding amounts, credit score changes, or revenue, since those depend on factors outside our control, including your sales process and follow-up. We also cannot refund for platform account bans, ad disapprovals, or policy changes imposed by third parties.

If we materially fail to deliver an agreed deliverable and cannot remedy it within thirty (30) days of your written notice, we will, at our discretion, provide a credit toward future services or a pro-rata refund of the fees allocable to that undelivered deliverable. This is your exclusive remedy for non-delivery.

Please contact us before disputing a charge so we can resolve the issue directly. Initiating a chargeback for services rendered is a breach of your agreement and may result in immediate suspension of work, forfeiture of any credits, and recovery of related fees and costs.

To cancel a recurring engagement, email info@sabertoothconsulting.com or call (402) 432-6423 with your business name and the effective date you want billing to stop. Unless your agreement states a longer notice period, cancellations received at least ten (10) days before your next billing date stop all future charges. We confirm every cancellation by email, and no further charges are made after that confirmation.

Email info@sabertoothconsulting.com with your business name, invoice or payment date, and the reason for the request. We will acknowledge within three (3) business days and resolve approved refunds within ten (10) business days, returned to the original payment method in USD.

Charges appear on your statement as SABERTOOTH CONSULTING. If you do not recognize a charge, contact us before disputing it and we will identify it for you.

Sabertooth Consulting
111 SE 16th Ave, # O102, Gainesville, FL 32601, United States
Phone: (402) 432-6423
Email: info@sabertoothconsulting.com
Support hours: Mon–Fri, 9:00am–6:00pm ET